Who it is for
Homeowners with water coming through a ceiling, landlords with a tenant reporting ingress, letting and managing agents with an out-of-hours obligation, and commercial occupiers who cannot close for a week.
Services · 24/7 Emergency Repairs
24/7 Emergency Roof
Repairs In Morden,
Surrey And London
Water coming in now gets a roofer to the property to make it safe and stop the water. The £150 call-out covers attendance and making safe; the permanent repair is priced before anything else is done.
Emergency line answered day and night · £150 call-out, priced up front · £1,000,000 public liability cover
Roof leaking right now?
We run 24/7 emergency cover. A £150 call-out gets a roofer to the property to make it safe and stop the water, with the repair priced before any further work.
Call 07808 839833Emergency line answered day and night
60+ years of family roofing knowledge
£1,000,000 public liability cover
24/7 emergency call-out available
Rated by homeowners on Google
- 24/7
- Emergency cover
- £150
- Call-out, told up front
- £1m
- Public liability cover
- 60+ yrs
- Family roofing knowledge
- Local
- Morden-based crews
Overview
What emergency roofing cover actually buys you
An emergency call-out is not a repair. It is containment: getting a roofer to the property, making the roof safe, stopping the ingress, and protecting what is underneath so the damage stops growing while a proper repair is planned and priced in daylight. That distinction matters, because contractors who blur it end up carrying out permanent work at emergency prices in the dark.
We attend storm damage, tiles and slates stripped by wind, dropped ridge and hip tiles, blown or split flat roof coverings, collapsed or overflowing gutters, failed chimney flashings during driving rain, and impact damage from falling branches or scaffolding. Where a stack, tile or section of covering is unsafe and could come down onto a pavement, garden or car, making it safe is the first job.
The call-out fee is £150. The cost of the repair itself depends on the work required, and you will be told the price before we proceed. There is no scenario in which a bill appears that you have not agreed to first.
When it is needed
During and immediately after named storms and high winds, when a ceiling starts bulging, when tiles or a stack are visibly loose above a public area, or when a flat roof has split and rain is forecast overnight.
Why professional help matters
Wet roofs in wind are the most dangerous surface on any building. Emergency access, temporary weatherproofing and safe removal of loose material are exactly the tasks that put untrained people in hospital.
What happens next
Once the property is safe and dry, the permanent repair is surveyed and quoted in writing like any other job — including whether the damage is worth claiming on insurance.
What Goes Wrong
The cost of waiting until morning
Emergency damage compounds by the hour. The difference between a roof made safe at midnight and one left until the weekend is usually measured in ceilings, not tiles.
Ceiling collapse
Plasterboard holds a surprising volume of water and then lets go all at once, taking lighting, insulation and anything below it with it.
Electrical risk
Water tracking into ceiling roses, downlights and loft-mounted wiring is a live hazard long before it is a decorating problem.
Escalating wind damage
One lifted tile gives wind an edge to work on. A gap of a few tiles at 9pm can be a stripped slope by dawn in a genuine storm.
Weaker insurance position
Insurers expect reasonable steps to prevent further damage. A documented emergency attendance with photographs supports a claim; a two-week delay undermines it.
Common mistakes we are called to fix
- Going into the loft with a bucket and a torch during a storm instead of calling someone.
- Climbing onto a wet roof to throw a tarpaulin over the problem.
- Letting a passing 'storm chaser' start work with no written price and no insurance details.
- Piercing a bulging ceiling in the wrong place, or not at all, and losing the whole ceiling.
- Waiting for the insurer to appoint someone before making the building safe.
How It Works
From first call to
a guaranteed finish
- 01
Call and triage
You speak to us and describe what is happening. We establish whether anyone is at risk, whether the electrics are involved, and what can be done immediately from inside while a roofer is on the way.
- 02
Attendance and inspection
A roofer attends for the £150 call-out, inspects the roof safely, and identifies the source of the ingress and any material at risk of falling.
- 03
Make safe and stop the water
Loose tiles, slates or mortar are removed or secured, and the roof is temporarily weatherproofed so the ingress stops. The loft and the affected rooms are checked and protected.
- 04
Report and price the permanent repair
You get photographs of the damage, an explanation of the cause, and a written price for the permanent repair. Insurance-relevant evidence is captured while it is still visible.
- 05
Permanent repair and guarantee
The permanent work is scheduled and carried out to the same standard as any planned job, with the relevant guarantee where the work is an installation rather than a repair.
What You Get
The outcome you are
actually paying for
Answered day and night
The emergency line is answered around the clock, not routed to a voicemail that gets picked up on Monday.
Damage stops growing
Making the roof safe and dry within hours keeps the cost inside roofing instead of spreading into ceilings, floors and electrics.
No surprise pricing
£150 call-out, stated up front, and the repair priced before it is carried out.
Safety first for the public
Loose material above a pavement, driveway or garden is removed or secured before anything else, with £1,000,000 public liability cover behind the work.
Evidence for your insurer
Photographs and a written explanation of the cause taken at the time, which is exactly what a claim needs and what is impossible to recreate later.
The same firm does the permanent fix
No handover to a different contractor who has to diagnose the roof from scratch after the temporary cover comes off.
In Detail
Emergency scenarios and how they are handled
Different failures need different immediate action. Knowing which is which is what stops a temporary fix from causing its own damage.
Storm-stripped tiles and slates
High winds lift covering at edges and ridges first — verges, hips and the windward slope. Immediate action is removing anything hanging, securing the exposed area, and weatherproofing the gap so the membrane below is not stressed further.
Where a large area has gone, temporary sheeting is fixed to structure rather than draped over tiles, because a loose sheet in continuing wind does more damage than the original hole.
Dropped ridge, hip and chimney material
Failed mortar at a ridge or a spalling chimney stack drops masonry from the highest point of the building. The first job is clearing the danger zone below and removing loose units safely, before anything is repaired.
Stacks that are unstable are made safe and then assessed properly in daylight — including whether a redundant stack is better removed than rebuilt.
Flat roof splits and blocked outlets
A split at an upstand or a blocked outlet turns a flat roof into a tank. Emergency work clears the outlet, relieves the standing water safely and seals the split as a temporary measure.
Permanent repair follows once the deck has dried, because patching a saturated build-up traps water inside the roof and guarantees a second failure.
Internal protection and electrics
We check the loft, move or cover what can be damaged, and advise on isolating circuits where water is anywhere near lighting or wiring. Controlled release of water from a bulging ceiling limits the damage to a repairable patch instead of the whole span.
Residential and commercial emergencies
In homes the priority is stopping ingress and protecting rooms. In commercial buildings it is usually continuity: making safe in a way that lets the building open the next morning, and scheduling permanent works out of hours where necessary.
For managing agents and landlords, the written report and photographs from the emergency visit double as the record needed for tenants, insurers and compliance files.
Where we attend
Emergency cover runs from our Morden base across Greater London and Surrey, with wider coverage into Kent, Sussex, Hampshire, Reading and the Isle of Wight. Call and we will tell you honestly how quickly we can be with you.
Where We Work
Based in Morden,
covering London and
the South East
- London
- Greater London
- Surrey
- Kent
- West Sussex
- East Sussex
- Hampshire
- Reading
- Isle of Wight
Questions
24/7 Emergency Repairs
questions we get asked
If your question is not here, call 07808 839833 and speak to a roofer rather than a call centre.
How much is an emergency call-out?
There is a £150 call-out fee for emergency attendance. The cost of the repair itself depends on the work required, and you will be told the price before we proceed.
Are you really available 24/7?
Yes. We run 24/7 emergency cover and the emergency line is answered day and night. Normal survey and quoting hours are Monday to Sunday, 9am to 5pm.
How fast can you get to me?
It depends on where you are and what else is happening — storms generate a lot of calls at once. We are based in Morden, most emergency work is in south-west London and Surrey, and we will tell you honestly on the phone rather than promise a time we cannot hold.
Will you fix it permanently on the first visit?
Sometimes, if it is safe and sensible to do so. More often the first visit makes the roof safe and stops the water, and the permanent repair is priced in writing and carried out in daylight with the right materials.
Can I claim this on my insurance?
Storm damage is often covered. We photograph the damage and the cause at the time of attendance and give you a written explanation, which is the evidence insurers ask for. The claim itself is between you and your insurer.
What should I do while I wait?
Stay off the roof and off ladders. Move what you can out of the affected rooms, put containers under active drips, and isolate electrical circuits if water is near lighting or wiring.
Do you cover flat roofs in an emergency?
Yes — splits, blown laps, failed upstands and blocked outlets on felt, EPDM, single ply and GRP are all attended.
Are you insured?
Yes. We hold £1,000,000 public liability cover and details are provided with every quote.
Do you attend commercial premises out of hours?
Yes, and out of hours is often the better window for commercial work because it does not interrupt trading.
What guarantee applies to emergency work?
Making safe is temporary by definition. Where the permanent work is an installation — a new pitched roof or a flat roof system — the 25-year and 15-year guarantees apply as normal.
Free Estimate
Roof leaking right now? Call and speak to a roofer
£150 call-out gets a roofer to the property to make it safe and stop the water, with the repair priced before any further work. The line is answered day and night.